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Working with Assertiveness Seminar
BELIEVE in YOURSELF and INVEST in YOUR FUTURE
| Designed for: |
Anyone who needs to develop a more confident or less aggressive manner when dealing with others at work or in any interpersonal dealings. |
| Prerequisites: |
None |
| Objectives: |
To learn to identify assertive behaviour and the benefits of being assertive. Understand when and how to use an assertive manner. |
Benefits
- Achieve optimum results in every interpersonal transaction and thus improve work effectiveness.
- A wide choice of training locations offering intensive tutor led personal development training.
- A personalised workbook with exercises, individual notes and a concise personal action plan to ensure that the skills learnt on this course will be successfully applied in the workplace.
- The opportunity to gain a widely recognised Pitman Training Certificate.
Course Content
- What is assertiveness? self assessment; group participation.
- Behaviour styles: identifying the difference between aggressive, assertive and submissive behaviour.
- Adapting behaviour styles: stages of successful personal behaviour change; goal setting.
- Developing an assertive attitude: handling requests; saying ‘yes’ and ‘no’; appropriate responses in practical situations.
- Dealing with emotive responses.
- Body language: non-verbal communication.
- Case studies: analysing the work place.
- Developing a personal action plan.
Duration
Course Duration: 1 day
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